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A real retention tool, the Hotline outsourced to a call center in Madagascar, whether technical or commercial, brings your customer service proximity, responsiveness, accessibility and trust.
Stay close to your market to better anticipate it…
Oui-call accompanies you both in the implementation of the complex processes of this customer service and in the daily monitoring of performance indicators.
The hotline handles incoming calls to respond to customer requests and assist them with technical problems of use.
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Tasks
By choosing Oui-call services, you will benefit from fast service.
We put at your disposal highly technical experts, previously trained and extremely organized who follow your company policy to the letter.Our experts assist your customers by telephone :
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Diagnose the problem
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Determine the cause of the failure
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Provide accurate and efficient assistance : guide customers step by step to repair the failure encountered
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Benefits
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Win time
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Better management of customer calls
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Responsiveness with customers
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Quality telephone support thanks to after-sales experts, technical support, helpdesk and hotline
